Frequently Asked Questions



What are the new routines each week? 

Each week we will upload a new Power, Freedom and Presence routine. We carefully create each class for you to maximize your movement after a few classes so we want you to do each class you can a couple of times. By the end of the week you’ll feel like you Owned your Power, Freedom and Presence. You will feel your improvement with each class.

We’re experts in teaching and have seen in practice how thousands of clients have progressed. We can structure your workout more effectively if we know what muscles and movements you are engaging each week. We can answer with more clarity when you ask why “your shoulder hurts” because we’ll be able to identify the movements you’re referring to.

The best part is you can connect with each other about what you’re going through as we’re all in the same experience together.


How many times a week should I do the routine?

Each week, look at your schedule and set a realistic goal of how many times you can do the classes. We suggest aiming for five times a week, two each of Freedom and Power and one Presence but ultimately the only person who knows how many times you should be doing the class is you.  


Can I work out longer than 30 minutes?

Our digital studio experience is designed to be short and effective but you can definitely stack your classes. Mixing up Power, Freedom and Presence will challenge your mind and body in different ways. Or you can add this to complement your other workout disciplines. 


What equipment do I need?

No equipment is needed for Freedom and Presence classes. Power classes you can also do with no equipment but as you get stronger, you can take things to the next level with resistance loops, hand weights, ankle weights and sliders. We recommend a mat or soft surface for abs and floor work.


How can I connect with the Form-Nation community?

Connect with members outside of class in our private Facebook group. From Living Room Questions to recipes, books, travel recommendations and everything in between, the private Facebook group is an incredible resource for daily motivation. Join the conversation here.




How do I reset my password?

On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.


How do I change my password?

Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.


How do I update my billing information?

Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.


How do I cancel my recurring subscription?

Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page.  Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period. We do not offer refunds but you have access until the end of your current period.


My credit card is being declined.  Why is that?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.




My video does not playback smoothly. How can I fix this?

Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.


Can I watch videos using Chromecast and AirPlay?

Yes!  Both Chromecast and Airplay are compatible with our site.  

To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast.  Click the icon and select the correct Chromecast from the pop-up in your browser.

To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.


Can I watch videos on my TV without using an app?

Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.


Can I watch videos on my phone or tablet without using an app?

Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!


Which browsers are supported?

While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years.  You may experience playback issues when using an out of date browser or any version of Internet Explorer.